Customer Spotlight: Label Insight
Label Insight, an enterprise SaaS company serving major CPG brands and retailers, uses TaskRay’s scalable tool to efficiently manage the complex administrative onboarding process for their Customer Success team, as discussed in a podcast episode featuring TaskRay’s Chief of Staff and Label Insight’s Senior Manager of Customer Success, with additional insights available in a case study and through scheduling a call with TaskRay.
Label Insight is an enterprise SaaS company that collaborates with CPG brands and grocery retailers such as Unilever, Conagra, and Topco. They provide product attribute data and content to drive innovation, support online and in-store growth, and build consumer trust. Their implementation process involves a significant amount of initial administrative and configuration work, necessitating a scalable tool like TaskRay to help their Customer Success team manage these steps efficiently.
On May 4th, TaskRay's Chief of Staff, Jamie Cole, had a virtual conversation with Stephen Poppe, Label Insight’s Senior Manager of Customer Success. They discussed how to design a human-centric onboarding process that leads to long-term success. This conversation is available as an episode of The Customer Onboarding Podcast by TaskRay on Spotify and Apple Podcasts. Additionally, Label Insight’s case study is available for further reading.
If you are interested in learning how TaskRay can help your company master customer onboarding—the critical first step in your customer journey—you can schedule a call with TaskRay for more information.