MCG Health’s Project Efficiency and NPS Improvement Supercharges Business
MCG Health replaced its outdated project management system with the Salesforce-native TaskRay solution, which improved cross-functional collaboration, increased project capacity by 20% in one year, streamlined upgrade processes through project batching, and boosted Net Promoter Score by 7% year-over-year and 15% overall, thereby enhancing implementation scalability and customer satisfaction.
MCG Health provides unbiased clinical guidance that gives healthcare organizations confidence in their patient-centered care decisions. Their artificial intelligence and technology solutions, infused with objective clinical expertise, enable their clients to prioritize and simplify their work.
Industry: Healthcare
Before TaskRay
- MCG Health needed to replace an outdated project management system with a solution.
After TaskRay
- Since moving to TaskRay, MCG Health experienced a 20% increase in the number of projects taken on in one year, a 7% year-over-year increase in NPS, and a 15% overall increase in NPS.
How MCG Health Uses TaskRay
MCG Health needed to replace an outdated project management system with a solution that gave their implementation team more visibility and ease of collaboration cross-functionally across customer success, account management, clinical education, tech support, and product departments.
Why TaskRay?
MCG Health needed a Salesforce-native solution that would decrease project duration, improve reporting capabilities, increase visibility, eliminate disparate tools, and maximize resources.
Pain Points
MCG Health is now using TaskRay to manage its new, upgrade, ad-hoc, and technical engagement projects. TaskRay has allowed batching of similar projects together and managing them with parent projects, specifically for annual upgrades. This process has helped improve efficiency and made upgrades more scalable.
Results
Since moving to TaskRay, MCG Health experienced a 20% increase in the number of projects taken on in one year, a 7% year-over-year increase in NPS, and a 15% overall increase in NPS.
Project Management
"TaskRay has proven to be a pivotal solution for MCG, enabling us to effectively scale our implementation program while simultaneously enhancing customer satisfaction throughout the customer journey."
— Brian King, Senior Manager of Client Implementations, MCG Health
Why MCG Health Loves TaskRay
- On Salesforce: As a flexible, Salesforce-native onboarding platform, making changes and updates to TaskRay is easy, saving MCG Health time and money.
- Utilization Management: TaskRay ensures MCG Health utilizes resources at the right percentage to effectively support each team’s workload and make informed decisions about capacity.
- Project Centralization: MCG Health needed to centralize and integrate project information across multiple departments with Salesforce.
- Team Collaboration: TaskRay’s collaboration tools allowed MCG Health stakeholders across the organization to see the project progress and collaborate.