TaskRay Support Agreement
TaskRay's Support Agreement outlines their commitment to providing five-star technical support Monday through Friday from 8-5 pm MT (excluding observed holidays) with three support levels—Standard (included), Standard Plus, and Elite—with faster response times and proactive technical engagement available at higher tiers, and pricing/details accessible via their Support Plans or customer representatives.
The goal of our support team is to provide five star technical support for our customers. We are committed to offering support Monday through Friday from 8-5 pm MT, with the exception of the holidays that we observe.
We offer three levels of support—our always-included Standard Support, Standard Plus Support, and Elite Support. Standard Plus and Elite Support levels are designed for those customers who desire faster response times. In addition to faster response times, Elite Support unlocks a more consultative proactive engagement with our Technical Solutions Team. For pricing and a complete list of features and benefits, please visit our Support Plans or contact your Customer Success Manager or Account Executive.