Workshop: Customer Onboarding Journey Mapping
The workshop, led by VP of Customer Success Sunny Harmon and Sr. Customer Success Manager Marissa Laarsen, teaches participants how to design, customize, and utilize detailed Customer Onboarding Journey Maps to effectively guide new customers through the buying, learning, and adoption process, ensuring long-term customer success.
About this Event
The customer onboarding journey—or the process in which your customers buy, learn about, and adopt your product or service—is critical to long-term customer success. In order to guide customers along that journey, you need a detailed map.
Join VP of Customer Success Sunny Harmon and Sr. Customer Success Manager Marissa Laarsen to learn how to create your own Customer Onboarding Journey Maps. They share their best practices for designing, customizing, and using onboarding journey maps to engage with new customers and set them up for success.